Returns
Policy
(1) Introduction
We understand that
from time to time you may wish to return a product to us.
We have created this
30-day returns policy to enable you to
return products to us in appropriate circumstances.
This returns policy applies to customers in England and
Wales/irrespective of your geographical location.
This policy does not affect your statutory rights
(such as your rights under the Sale of Goods Act 1979 and the Consumer
Protection (Distance Selling) Regulations 2000).
(2) Returns
Where you have no other legal right to return a product and receive a
refund or exchange, then you will nonetheless be entitled to return a product
to us where:
(a) We receive the returned product
within 30 days following the date of purchase of the product;
(b) The returned product is unused,
in its original unopened packaging with any seal or shrink-wrap intact with any
labels still attached, and otherwise in a condition enabling us to sell the
product as new;
(c) You comply with the returns procedure
set out below; and
(d) None of the exclusions set out
below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you
must:
Send an e-mail notice before they return the product.
Products returned under this policy must be sent by recorded delivery
to:
Handy Stores 19 Leegate Lee Green London
SE12 8SS United Kingdom.
If
you return the product with your receipt and provided the damage is not due to
customer negligence, we will provide either a replacement product or a full
refund. Replacements are provided at no extra cost to our customers. This does
not affect your statutory rights.
(4) Exclusions
The following kinds of products may not be returned under this policy:
a)
Toiletries and Cleaning Products;
b)
Used Tools;
c)
Batteries;
(5) Refunds
We will send you a refund for the full price of any product properly
returned by you in accordance with the terms of this returns policy excluding
the original delivery charges and excluding the costs of returning the product
to us unless exceptional circumstances.
We will usually refund any money received from you using the same method
originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any
event, within 30 days of the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where
you do not have any other legal right to return the product):
(a) We will not refund or exchange the
product;
(b) We may retain the returned
product until you pay to us such additional amount as we may charge for
re-delivery of the returned product; and
(c) If we do not receive payment of
such additional amount within 14 days of issuing a request for payment, we may
destroy or otherwise dispose of the returned product in our sole discretion
without any liability to you.
(7) About us
Our full name is Handy
Stores.
Our principal
trading address is Handy Stores 19 Leegate Lee
Green London SE12 8SS United Kingdom.
Our email address is
info@handystores.co.uk.
Our VAT number is
358 5506 30.